Robet Terms and Conditions — Know Before You Play

1Acceptance of Terms

These Terms and Conditions ("Terms") govern the relationship between Robet ("the platform", "we", "us") and any individual ("player", "you", "user") who accesses or uses the Robet website, mobile application or any service offered through these channels.

By registering an account on Robet, making a deposit, placing a bet or otherwise using any feature of the platform, you confirm that you have read these Terms, that you understand them and that you agree to be bound by them in full. These Terms apply in addition to any specific rules that may govern individual games, promotions or bonus offers, which are published separately on the platform.

Robet reserves the right to update these Terms at any time. Changes will be communicated to players through notice on the platform. Continued use of the platform following notification of changes constitutes acceptance of the revised Terms.

2Eligibility and Registration

To register an account and use Robet, you must meet the following eligibility requirements:

• You must be at least 18 years of age. Robet is strictly an adult platform and registration by or on behalf of anyone under 18 is prohibited.
• You must be acting as an individual on your own behalf, not on behalf of another person or entity.
• You must not be a current employee, contractor or close associate of Robet or any of its affiliated companies.
• You must be registering voluntarily and not under any form of coercion.

When registering, you are required to provide accurate personal details. Providing false, misleading or incomplete information at registration may result in account suspension and forfeiture of any balance held in the account. Robet may at any time request documentation to verify the identity and eligibility of any account holder.

3Account Rules

Each player is permitted to hold one account only on the Robet platform. Operating multiple accounts — whether in your own name or using different details — is strictly prohibited. Where duplicate accounts are identified, Robet will close the additional accounts and may void associated bets and balances.

Your Robet account is personal to you. You must not:

• Allow any other person to access or use your account.
• Share your login credentials with any third party.
• Transfer your account or any balance in it to another person.
• Use another player's account with or without their permission.

You are responsible for maintaining the confidentiality of your password. If you suspect that your account has been accessed without your permission, contact Robet support immediately. Robet will never contact you by email, live chat or any other channel to ask for your password. Any communication claiming to be from Robet that requests your password should be treated as fraudulent and reported.

Account details including your registered name, date of birth and contact information must be kept accurate and up to date. Notify support promptly if any of your registered details change.

4Deposits and Payments

All deposits on Robet are processed in Pakistani Rupees (PKR). The platform supports the following payment methods: JazzCash, Easypaisa, Raast, Bank Transfer and debit cards. Robet does not charge any processing fee on deposits. The PKR amount you deposit is the exact amount credited to your gaming balance.

The minimum deposit amount is PKR 200 . There is no maximum deposit limit set by Robet, though your payment provider may apply its own limits. Deposits made through JazzCash and Easypaisa are typically credited instantly. Bank transfers may take longer depending on your bank's processing time.

All funds deposited into your Robet account must come from a payment method that belongs to you. Deposits made using payment methods registered to another person are not permitted. Robet reserves the right to request proof of ownership of any payment method used and to withhold withdrawals pending verification.

5Withdrawals

Players may request withdrawals of real-money balances at any time, subject to the conditions below. Withdrawals are processed to the same payment method used for the most recent qualifying deposit. Robet does not process withdrawals to third-party accounts or payment methods not registered to the account holder.

The minimum withdrawal amount is PKR 500. Withdrawal requests from verified accounts are typically processed within a few hours. Unverified accounts may experience longer processing times while identity checks are completed.

Robet reserves the right to carry out additional identity and payment verification checks before processing any withdrawal. Players may be asked to submit a copy of a valid identity document and proof of payment method ownership. Failure to provide requested documentation within the specified timeframe may result in the withdrawal request being cancelled.

• Bonus funds are not withdrawable until all applicable wagering requirements have been met.
• Withdrawals will be declined if the account has an active self-exclusion or if there is a pending investigation related to the account.
• Robet does not charge a withdrawal processing fee. Third-party fees applied by your payment provider are outside Robet's control.

6Bonuses and Promotions

Robet offers bonuses and promotional offers to new and existing players from time to time. Each bonus or promotion is subject to its own specific terms, which are published alongside the offer. The following general principles apply to all bonuses issued through the Robet platform:

• Wagering requirements: All bonus funds must be wagered a specified number of times before they or any associated winnings can be withdrawn. The wagering requirement for each bonus is stated clearly at the time the offer is presented.
• Validity period: Bonuses expire if not used within the stated validity period. Expired bonus funds are forfeited automatically.
• One bonus at a time: Players may not hold more than one active bonus simultaneously unless explicitly stated otherwise in the promotion terms.
• Game contributions: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%. Live casino and table games may contribute at a lower rate or not at all. Check the specific bonus terms for contribution rates.
• Abuse prevention: Bonus abuse — including but not limited to creating multiple accounts to claim bonuses more than once, or using systematic low-risk betting patterns to satisfy wagering requirements — will result in bonus cancellation and may lead to account suspension.

Robet reserves the right to modify, suspend or cancel any promotion at any time. Players who have already opted into a promotion before a change is made will not be disadvantaged by mid-promotion amendments.

7Betting Rules

Bets placed on the Robet platform are subject to the following general rules, as well as any game-specific or sport-specific rules published separately on the platform.

• Once a bet is confirmed, it cannot be cancelled or amended except where Robet explicitly offers a cash-out or bet edit feature for the relevant market.
• Bets placed in error — for example, on the wrong selection, wrong stake or wrong market — are the player's responsibility. Robet is not obligated to reverse a bet placed in error.
• Robet reserves the right to void any bet that has been placed on a market affected by a technical error, odds feed fault or clear pricing mistake.
• For cricket and PSL betting, match abandonment and weather interruption policies are published in the cricket-specific rules. In general, if a match is abandoned before a result is determined, bets on that match will be voided and stakes returned unless otherwise stated.
• Maximum payout limits apply per event. These limits are published within the relevant betting market and vary by sport and market type.

8Fair Play and Prohibited Conduct

Robet is committed to a fair gaming environment for all players. The following conduct is strictly prohibited and will result in account suspension, bet voiding and forfeiture of balance where confirmed:

• Using automated betting software, bots or scripts to place bets or play casino games.
• Exploiting software bugs, glitches or errors in the platform or any game to gain an unfair advantage.
• Colluding with other players in poker, live casino or any other multiplayer game format.
• Manipulating game outcomes through any technical or non-technical means.
• Opening multiple accounts to circumvent account-level restrictions, limits or self-exclusions.
• Using the platform to process payments unrelated to genuine gaming activity.
• Any form of fraudulent activity including but not limited to chargeback fraud or use of stolen payment credentials.

Robet actively monitors player activity for indicators of prohibited conduct. Where an investigation is ongoing, the associated account may be suspended and balances frozen until the matter is resolved. Robet cooperates fully with payment providers and relevant authorities where fraud or criminal conduct is suspected.

9VIP Programme

Robet operates a five-tier VIP programme — Bronze, Silver, Gold, Platinum and Diamond — which rewards players based on their level of engagement with the platform. VIP tier eligibility, cashback rates, withdrawal priority and other benefits are determined by Robet at its sole discretion and are subject to change.

• VIP status is earned through consistent play and deposit activity. Qualification thresholds are published on the VIP page.
• VIP benefits including cashback, reload bonuses and dedicated support are subject to the same general bonus terms outlined in Section 6 above unless otherwise stated.
• Robet reserves the right to adjust, downgrade or remove a player's VIP status if activity falls below the threshold required to maintain the tier, or if the account is found to be in breach of these Terms.
• VIP benefits are personal to the account holder and cannot be transferred to another player.

10Privacy and Data

Robet collects and processes personal data in connection with the provision of its services. The types of data collected, the purposes for which it is used and the conditions under which it may be shared are set out in full in the Privacy Policy, which forms part of these Terms and should be read alongside them.

By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data by contacting support. Requests will be handled in accordance with applicable data protection principles.

Robet uses industry-standard encryption to protect data transmitted between your device and the platform. However, no online transmission is entirely without risk. You are responsible for ensuring that your own device and network connection are secure when accessing your account.

11Platform Availability

Robet aims to keep the platform available 24 hours a day, seven days a week. However, scheduled maintenance, software updates and circumstances outside Robet's control may cause temporary interruptions. Robet will endeavour to notify players of scheduled downtime in advance where possible.

Robet does not accept liability for losses caused by platform unavailability, including situations where a player is unable to place, settle or cash out a bet due to a technical interruption. In cases where a technical fault results in a bet being accepted at incorrect odds or with an incorrect outcome recorded, Robet reserves the right to correct the error, void the relevant bet and return the stake to the player.

12Responsible Gaming

Robet takes the welfare of its players seriously. Gaming should be an enjoyable form of entertainment. The platform is not a way to generate income and should never be used as a solution to financial difficulties.

The following responsible gaming tools are available to all Robet account holders:

• Deposit limits: Set daily, weekly or monthly caps on how much PKR you can deposit. Limits take effect immediately and can be lowered at any time. Increases to limits are subject to a cooling-off period.
• Session reminders: Configure the platform to notify you when you have been playing for a set period of time.
• Self-exclusion: Request a temporary or longer-term suspension of your account by contacting support. Self-exclusions cannot be reversed early once in place.

If you are concerned about your gaming behaviour or that of someone you know, please visit the Responsible Gaming page for further guidance and resources. Remember: only play with money you can comfortably afford to set aside for entertainment.

13Account Closure

You may request the closure of your Robet account at any time by contacting support. Upon closure, any real-money balance remaining in your account will be returned to you via your registered payment method, provided all verification requirements have been met and there are no outstanding investigations or disputes related to the account.

Robet reserves the right to close any account at its discretion, with or without prior notice, in any of the following circumstances:

• Breach of these Terms and Conditions.
• Provision of false or misleading information at registration or during verification.
• Confirmed fraudulent activity or fair play violation.
• Account inactivity for a period exceeding 12 consecutive months. Players will be notified before an inactive account is closed and given the opportunity to reactivate it.

Where an account is closed by Robet due to a breach of these Terms, any balance associated with bets or bonuses obtained in breach may be forfeited. Real-money deposits not connected to the breach will be returned where possible.

14Changes to These Terms

Robet may update or revise these Terms at any time. When material changes are made, players will be notified through a notice displayed on the platform or, where appropriate, by email to the registered address on the account. The date at the top of this page reflects the most recent revision.

If you do not agree with a change to the Terms, you may close your account before the change takes effect. Continued use of the platform after the effective date of a change constitutes your acceptance of the revised Terms.

15Contact and Support

If you have any questions about these Terms and Conditions, need clarification on a specific rule or wish to raise a dispute, please contact the Robet support team. Support is available 24 hours a day, seven days a week through the live chat feature on the platform.

For account-related queries, deposit or withdrawal questions, bonus terms or responsible gaming assistance, the support team is the right first point of contact. All disputes will be handled fairly and in good faith, in accordance with these Terms.