Robet Privacy Policy — Your Data, Your Rights

1About This Policy

Robet ("we", "us", "the platform") takes the privacy of its players seriously. This Privacy Policy sets out how Robet collects, stores, uses and protects the personal information of users ("you", "player") who access the platform, register an account, make deposits or interact with any of our services.

This policy is written in plain English for the benefit of our Pakistani players. We have done our best to avoid legal jargon where possible, while still covering all the important details you need to understand how your data is handled. If anything in this policy is unclear, please contact support — we are happy to explain.

Robet may update this Privacy Policy from time to time. When material changes are made, we will notify players via the platform. The date at the top of this page reflects when the policy was most recently revised. Continued use of the platform after an update constitutes acceptance of the revised policy.

2Data We Collect

Robet collects personal data in several ways — directly from you when you register and use the platform, automatically through your device and browser, and in limited cases from third-party verification providers. The categories of data we collect are as follows:

Category	Examples	How Collected
Identity Data	Full name, date of birth, CNIC number (when verification is required)	Provided by you at registration or during KYC verification
Contact Data	Email address, mobile phone number	Provided by you at registration
Account Data	Username, account balance, transaction history, bet history, bonus activity	Generated automatically as you use the platform
Payment Data	JazzCash / Easypaisa account reference, bank account details (partial), transaction IDs	Provided during deposit or withdrawal processes
Device & Technical Data	IP address, device type, operating system, browser type, session timestamps	Collected automatically when you access the platform
Usage Data	Pages visited, games played, time spent on platform, features used	Collected automatically via cookies and server logs
Communication Data	Support chat transcripts, emails sent to Robet, feedback submitted	Provided by you when you contact support

We do not collect sensitive personal data such as biometric data, religious beliefs or political opinions. We only collect what is reasonably necessary to provide a safe, functional and enjoyable gaming platform for Pakistani players.

3How We Use Your Data

Robet uses your personal data for the following purposes only. We do not use your data for any purpose that has not been disclosed in this policy.

• Account creation and management: To register your account, verify your identity and maintain your player profile on the platform.
• Service delivery: To process your deposits and withdrawals in PKR, settle your bets, award bonuses and provide access to all Robet games including slots, fish games, live casino and cricket betting.
• Security and fraud prevention: To detect and prevent unauthorised account access, suspicious transactions, bonus abuse and other forms of fraud or misconduct.
• Customer support: To respond to your queries, resolve disputes and provide assistance with your account.
• Platform improvement: To analyse how players use Robet, identify technical issues and improve the overall user experience, including on the Robet mobile app.
• Communications: To send you important account notifications, security alerts and updates about changes to our policies. We may also send promotional communications about bonuses and offers, but only where you have not opted out.
• Responsible gaming: To monitor gaming patterns, apply player-requested limits and identify players who may benefit from responsible gaming support.

4Payment Data

All deposits and withdrawals on Robet are processed in PKR. The platform supports JazzCash, Easypaisa, Raast, Bank Transfer and debit cards. Payment transactions are processed through secure third-party payment processors who operate under their own privacy and security standards.

Robet does not store full payment credentials — such as complete JazzCash wallet numbers, full bank account numbers or card details — on its own servers. We retain only the minimum reference data needed to process your withdrawal to the correct account and to maintain a record of your transaction history.

All payment data in transit between your device and Robet's payment processors is encrypted using SSL/TLS. If you have questions about how a specific payment provider handles your data, we recommend reviewing that provider's own privacy policy.

5Cookies and Tracking Technologies

Robet uses cookies and similar tracking technologies on its website and app to make the platform function correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged into your account during a session and remember your basic preferences. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: These help us understand which pages and features are most popular, how long players spend on different sections and where errors occur. This data is used in aggregate and is not linked to your identity for marketing purposes.
• Preference cookies: These remember your language and display settings so you do not need to re-configure them every visit.
• Security cookies: These help detect and prevent suspicious login attempts, bot activity and account takeover attempts.

You can control cookie preferences through your browser settings. Blocking essential cookies may prevent some parts of the platform from working correctly. Robet does not use third-party advertising cookies or cross-site tracking cookies that follow you around the web.

6Third-Party Data Sharing

Robet does not sell, rent or trade your personal data to any third party. We share your data only in the following limited and controlled circumstances:

• Payment processors: We share the minimum necessary data with JazzCash, Easypaisa, Raast and bank partners to process your deposits and withdrawals. These providers are bound by strict data security obligations.
• Identity verification providers: Where identity verification is required, we may share your submitted documents with a trusted KYC verification service. These providers process data solely for the purpose of identity confirmation.
• Technology and hosting providers: Robet's platform is supported by hosting, cloud infrastructure and software providers. These partners access data only as necessary to provide their contracted services and are not permitted to use it for any other purpose.
• Legal and regulatory obligations: Robet may disclose personal data to relevant authorities where required by applicable law, or where disclosure is necessary to protect the rights, safety or property of Robet or its players.

All third parties with whom Robet shares personal data are required to handle it securely and in accordance with applicable data protection principles. Robet does not transfer personal data to parties in countries with materially weaker data protection standards without appropriate safeguards in place.

7Data Retention

Robet retains your personal data for as long as your account is active and for a reasonable period afterwards to fulfil legal, financial and operational obligations. The general retention periods we apply are:

• Account and identity data: Retained for the lifetime of your account and for a period of up to five years after account closure, to meet record-keeping obligations.
• Transaction and betting records: Retained for up to five years to support dispute resolution, financial auditing and fraud prevention.
• Support communications: Retained for up to two years following the resolution of the relevant query or dispute.
• Technical and device data: Typically retained for up to 12 months from the date of collection, unless a longer period is needed for security investigations.

When personal data is no longer required and the applicable retention period has passed, Robet deletes or anonymises it securely. Anonymised data — data from which your identity cannot be determined — may be retained indefinitely for analytical and platform improvement purposes.

8Data Security

Robet implements technical and organisational measures appropriate to the risks involved in processing personal data. These measures include:

• SSL/TLS encryption for all data in transit between your device and Robet's servers.
• Encrypted storage of sensitive account data and payment references.
• Access controls ensuring that only authorised Robet personnel can access personal data, and only to the extent required for their role.
• Regular security assessments and monitoring for suspicious access patterns or data anomalies.
• Secure deletion procedures for data that has reached the end of its retention period.

While Robet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You can reduce your own risk by using a strong and unique password for your Robet account, enabling any available account security features and ensuring your own device and network are secure.

9Your Rights Over Your Data

As a Robet player, you have meaningful rights over the personal data we hold about you. These rights include:

• Right of access: You may request a copy of the personal data Robet holds about you at any time. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any personal data we hold is inaccurate or out of date, you have the right to request that it be corrected. For basic account details, you can update these directly in your account settings.
• Right to deletion: You may request that Robet delete your personal data. We will fulfil this request where there is no overriding legal obligation to retain the data. Note that deletion requests will result in account closure.
• Right to restrict processing: In certain circumstances, you may request that Robet restrict how it uses your data while a concern or dispute is being investigated.
• Right to withdraw consent: Where Robet processes your data on the basis of your consent — such as for marketing communications — you may withdraw that consent at any time without affecting your ability to use the platform.

To exercise any of these rights, contact Robet support via live chat or email. We may need to verify your identity before processing certain requests. We aim to respond to all data rights requests within 30 days.

10Children's Privacy

Robet is strictly an adult platform. The minimum age to register an account and use any Robet service is 18 years. We do not knowingly collect personal data from anyone under the age of 18.

If Robet becomes aware that a minor has registered an account or provided personal data without parental consent, we will close the account, delete the associated personal data and void any transactions linked to the account. If you believe a minor may have registered on the platform, please contact support immediately.

Robet encourages parents and guardians to use device-level parental controls and to speak openly with their children about online gaming and responsible use of money. The Responsible Gaming page contains further guidance on managing gaming activity in the household.

11Responsible Gaming Data

When you use Robet's responsible gaming tools — including setting deposit limits, activating session reminders or requesting self-exclusion — the data associated with these choices is treated with the highest level of sensitivity within the platform.

• Responsible gaming settings and self-exclusion records are never used for marketing purposes and are not shared with third parties except where required by law.
• Self-exclusion data is retained securely to ensure that the exclusion is enforced correctly and cannot be circumvented by closing and re-opening an account.
• Robet's support team may use aggregated, anonymised responsible gaming data to improve the tools and resources available to players, but this analysis cannot be linked back to individual accounts.

If you need help understanding or changing your responsible gaming settings, contact support at any time. All such requests are handled with full confidentiality. For more guidance on managing your gaming, visit the Responsible Gaming page.

12Changes to This Policy

Robet may revise this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable legal requirements. When we make significant changes, we will display a notice on the platform and, where appropriate, send a notification to your registered email address.

The effective date at the top of this page shows when the policy was last updated. We encourage you to review this policy periodically to stay informed about how your data is being handled. If you continue using Robet after a revised policy has been published, you are considered to have accepted the updated terms.

13Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights or have a concern about how your personal information has been handled, please get in touch with the Robet support team. We are available 24 hours a day, seven days a week.

The quickest way to reach us is through the live chat feature on the platform. You can also reach us by email for data-related requests that require a written record.