Robet FAQ — Your Questions, Answered

Yes, creating a Robet account is completely free. There are no registration fees, no monthly charges and no hidden costs. You only spend money when you choose to deposit and place bets or play games. The minimum first deposit is PKR 200.

No. Each player is permitted only one Robet account. Creating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being suspended with balances forfeited. If you have forgotten your login details, use the account recovery process rather than registering again — contact our support team for help.

On the Login page, use the account recovery option and follow the steps using the mobile number linked to your account. If you no longer have access to that number, contact our 24/7 live chat support team. Our agents can verify your identity through alternative means and help you reset access without losing your balance or history.

You must be at least 18 years old to create a Robet account. This rule applies to all players regardless of location. If it is found that an account holder is under 18, the account will be immediately suspended and any remaining balance will be returned minus any winnings. We take age restrictions seriously and encourage responsible gaming.

For security reasons, changes to core account details such as your registered mobile number require verification through our support team. Log in to your account and start a live chat, or contact support with your account username and identity details. Changes are typically processed within one business day.

The minimum deposit on Robet is PKR 200. This low entry point means players can top up their account with a small amount to try out games or place a single cricket bet without committing a large sum. There is no maximum deposit limit for standard accounts, though high-value transactions may require additional verification.

Deposits via JazzCash and Easypaisa are credited instantly in most cases. Raast and bank transfers typically take a few minutes, though occasionally they can take up to a few hours depending on your bank. If your deposit has not appeared after two hours, contact support with your transaction reference number so our team can investigate.

Robet does not charge any fees on deposits. The full amount you send is credited to your gaming balance. However, your mobile wallet provider or bank may apply their own transaction charges — check with JazzCash or Easypaisa directly if you are unsure about their fees for outgoing transfers.

For your account security and to comply with our payment verification policy, deposits should be made from a payment method registered in your own name. Using a third-party wallet can cause delays or lead to the deposit being held for review. If you have difficulty making a deposit from your own account, contact support for guidance before sending funds from another number.

The minimum withdrawal amount on Robet is PKR 500. This applies to all payment methods including JazzCash, Easypaisa, Raast and bank transfers. Requests below this amount will not be processed, so ensure your available balance meets the minimum before submitting a withdrawal.

Most withdrawals are processed within a few hours but delays can occur if your account has not completed identity verification, if you have an active bonus with remaining wagering requirements, or if the withdrawal is unusually large and requires a manual review. If your request has been pending for more than 24 hours, contact support with your withdrawal ID.

For standard withdrawals under a certain threshold, basic account details are sufficient. For larger withdrawals or if prompted by our system, you may be asked to complete a verification step by providing your CNIC number or confirming your registered mobile number. This protects your account and ensures funds are sent to the rightful owner.

If your withdrawal request is still in a pending state and has not been processed yet, you may be able to cancel it through your account panel and the funds will return to your gaming balance. Once a withdrawal has been approved and sent to your JazzCash or bank, it cannot be reversed. Contact support quickly if you need to cancel a pending request.

No — bonus funds cannot be withdrawn directly. They must first be played through according to the wagering requirement stated in the promotion's terms. Once the wagering requirement is met, any remaining bonus balance and associated winnings become available for withdrawal as real money. Your actual deposit, however, may be withdrawable at any time subject to standard withdrawal rules.

Log in to your account and check the Promotions section. Available offers are displayed with eligibility details. Some bonuses are available to all players while others are targeted to specific segments such as new depositors, VIP members or players who have not logged in for a while. Logging in regularly is the best way to stay on top of active promotions.

Yes, all bonuses and free credits have an expiry period which is stated in the individual promotion terms. If you do not meet the wagering requirement within the specified time, the bonus and any associated winnings will be removed from your account automatically. Claim bonuses only when you intend to play through them within the validity window.

Robet offers a wide range of cricket markets including match winner, top batsman, total runs over/under, next wicket method, highest opening partnership, player of the match and many more. In-play markets include ball-by-ball outcomes and over totals. The number of available markets depends on the match and whether it is currently live.

Cash-out availability depends on the specific bet and market. When the option is available, a cash-out button will appear against your open bet in the My Bets section. The cash-out value is calculated in real time based on current match conditions and odds. Not all markets support early cash-out, particularly during volatile in-play periods.

Yes. Alongside cricket, Robet covers major football leagues and international competitions. Esports betting is also available, covering popular titles that are widely followed in Pakistan. The sports menu in your account shows all currently available sports and live events when you log in.

Fish games are arcade-style shooting games where you aim and fire at fish moving across the screen. Each fish has a point or multiplier value — catching bigger fish rewards more. Stakes are set per bullet fired. Fish games are very popular among Pakistani players who enjoy a more interactive experience compared to traditional slot reels.

Some slot games offer a demo or practice mode which you can access without placing a real-money bet. This is a good way to understand a game's mechanics before committing PKR. Not all games support demo mode — check the individual game page. Live casino games and fish games generally require a real money stake to play.

Minimum bet sizes vary by game, but many slots on Robet can be played for as little as PKR 10 per spin. This means even players with a small balance can enjoy extended game sessions without running out of funds too quickly. The game lobby displays the minimum and maximum stake range for each title before you enter.

Currently, the dedicated Robet app is only available for Android devices. iPhone and iPad users can access the full Robet platform through their Safari or Chrome mobile browser at robet.wine. The mobile website is fully optimised and provides the same features as the app including sports betting, slots, deposits and withdrawals.

Data usage depends on what you are doing. Sports betting and account management use very little data. Slot games and fish games with animated graphics use more, and live casino streaming can use data at a similar rate to watching a video. For heavy gaming sessions, using Wi-Fi is recommended. The app does not run any background data processes when you are not actively using it.

Since the app is not on the Play Store, updates are not automatic. Visit the Download page periodically to check for newer versions. When a major update is available, you may see a notification within the app itself. Keeping the app updated ensures you have the latest features, security patches and the best performance on Pakistani mobile networks.

Yes. You can request a temporary self-exclusion period through our support team. During this time your account will be suspended and you will not be able to log in, deposit or place bets. Your balance is safe and remains in your account. Once the period ends, you can request reactivation. We take self-exclusion requests seriously and will not try to talk you out of it.

Signs that gaming may be getting out of hand include chasing losses by depositing more after a losing session, playing with money that was set aside for household expenses, feeling anxious or irritable when not playing, hiding gaming activity from family, and spending more time or money than you originally planned. If any of these sound familiar, take a break and speak to someone you trust. Visit our Responsible Gaming page for more guidance.

Robet is strictly for adults aged 18 and above. Beyond the age restriction, gaming with real money is not suitable for people who are in debt, experiencing financial hardship, or who have a history of problem gambling. If you are unsure whether gaming is right for you at this point in your life, it is perfectly fine to wait. There is no pressure to play — and your account will still be there when you feel ready.